Meet the staff at Tenacity Software
There are three full time, and three part-time support staff available to personally answer all software and hardware support queries. Support is also available via email.
The essential senior staff supporting the Realty Gold system are:
Dianne Vapp graduated from Melbourne University in 1980, with a degree in Science, majoring in Geophysics and Physics. She has been a member of the company since graduation and has extensive experience in administration and computing, initially in the bureau environment and subsequently in training and supporting micro computer systems. In 1998 Dianne was appointed Managing Director taking full responsibility for the day to day running of the Company.
Norman Longmuir, former Managing Director, now consultant to the Company concentrating on research and development in computer languages, operating systems, data bases and communications. Norman’s graduated from Melbourne University in 1957 with a degree in Commerce, is a Fellow of CPA Australia and an Associate of the Chartered Institute of Secretaries. He was a member and Chairperson on Advisory Committees for Accounting and Computing at Swinburne University from 1971 until he retired from that role in 1998.
Helen van Gemert, joined the company in 2016 and has an extensive background in Finance, Banking and reconciliations. She will specialize in assisting with reconciliation and balancing.
What's New??
21/12/2019 - Christmas Closing Dates
Happy Holidays! We will be closed from Friday 20th December and will re-open on Monday 13th January.
Support contracts for 2020 have been sent by email.
Single Touch Payroll (STP) commences 1st July for all employers with 20 or more employees. With fewer than 20, the commencement has been extended until September 2019.
Emails with End of Year instructions have been sent to each customer. If you did not get one, please email suport.
Madison has joined the Tenacity team and will be concentrating on administration tasks and Debtors Collection.
The Federal Government has announced Individual tax rate changes effective 1st July 2018. Those customers running the Payroll system will require an upgrade.
An upgrade for the Payroll module for new tax rates commencing 1st July 2017 is available now. Emails have been sent to all customers who are affected by this upgrade.
Emails will be going out commencing 26th June 2017 for End of year processing instructions for Real Estate and Accounting clients. Look out for these emails on 26th and 27th June and contact us if you have not received them by 27th June.
The Tenacity support website has now been upgrade to a secure SSL site, so the full address is now https://www.tenacity.net.au, ensuring all your information and passwords are secure.
Please bear with us while our office, damaged in the storms over Christmas, are being refurbished and all equipment replaced.
The ATO has now announced new tax rates effective 01/10/2016. All clients running the Payroll software will require an upgrade. Emails have been sent to these customers with all the details.
All help files, upgrade and support contract details have been moved to the Customer Only website at www.tenacity.net.au.
Helen van Gemert has joined the Tenacity Support staff. Please be patient whilst she undergoes extensive training.
Emails have been sent to all customers for End of Year processing information
Take advantage of our Trust Account Health Check service to assess the trust account before closing June. More details in End of Financial Year processing link on Home page
New upgrade 10.30 announced for Landlord financial YTD statements by email with PDF attachment.
Version 10.20 for Realty Gold is now available. Emails have been sent with details.
Tenacity website updated with new menus, new banner, and new pages.
For those who remember Sue Adikari, ex Support Team member, we are pleased to inform you she has just had twins! Congrats Sue
All at Tenacity wish Norm a Happy Birthday!
Tenacity Software
"Software Specialists"
Contact Us:
Phone: 03 9432 0966
Email us: sales@tenacity.com.au